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Dream Doors Kitchen Design Franchise News
Dream Doors Kitchen Design Franchise News
Dream Doors has released a new video that outlines its customers’ journey, from making an initial enquiry through to finally enjoying their newly transformed kitchen.
Dream Doors Kitchen Design Franchise News
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established20 years
  • Current UK Coverage63%
  • Franchisee Support Staff18
  • Personal Investment Req.£35,000 approx
  • Total Startup Cost£85,000
  • Shop-based business locationYes
  • Territory-based business locationYes
  • Business to consumer servicesYes
  • Franchisee employs staffYes
Next Steps

Dream Doors releases new customer journey video

3rd October 2023

Dream Doors releases new customer journey video

Dream Doors has released a new video that outlines its customers’ journey, from making an initial enquiry, through the planning and installation phase, to finally enjoying their newly transformed kitchen. In just three-and-a-half minutes, it shows how the company can remove the stress and uncertainty that surround large home improvement projects. In fact, it is because of the simplicity and speed of a kitchen makeover – as well as Dream Doors’ renowned customer service and trusted local presence – that well over 100,000 projects have already been successfully completed nationwide.

Kitchen Franchise

Director of franchise recruitment, Alex Waite, who joined Dream Doors back in 2006 when the company had completed just a few thousand projects, said: “This is another fantastic tool to help potential new customers see the transparency with which Dream Doors operates, and the benefits of dealing with a locally-owned franchised business. Some people – particularly elderly homeowners – are worried about engaging with home improvement companies. They’re frightened of hard sell, unreliable tradespeople and having strangers in their homes. That is the polar opposite of how our franchisees treat customers, and hopefully this video conveys that well.”

He adds: “This production is part of a much larger learning and development project that we started last year. We’re investing tens-of-thousands into a series of videos that not only help customers in their decision-making process, but also offer training and coaching to all our franchisees and their staff. With almost 1,000 people earning a living through Dream Doors, it’s important we give them the support they need in their respective roles which, in turn, ensures we maintain our reputation for providing a premium service. Continued learning and development is the key to this.”

Established in 1999, Dream Doors has grown to become the UK’s #1 kitchen makeover business and is now part of Neighbourly, the world’s largest parent company of homes services brands.

It is also an Established member of the British Franchise Association. Dream Doors has almost 100 showrooms now open with just 20 new territories remaining and a handful of existing businesses for sale. The company holds a 9.7 out of ten rating on independent review website Checkatrade, based on over 24,000 reviews.

Find out more about running your own Kitchen Showroom Franchise. Click below now!

What Our Franchisees Say

The training and support has been fantastic and has really reinforced the fact that we made the right decision. The initial training was really helpful and there have been plenty of visits from the Franchise Support Manager to keep us on the right path.Helen Mahon


If you want to work for yourself and have more flexibility, I would recommend a Dream Doors franchise. Also it’s good to know that you can run your own business, but still have the back up of a national company.Matt Jones


Everything about the franchise works as it is written in the manual and, in your early days, this is important while you learn the business.Paul Reeder


Why Choose Us

Industry-leading training and support

Annual sales from a franchised showroom are now £750,000+.

Help to find the perfect kitchen installation team

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